June 24 , 5:30 – 8:00 pm
Off shoring: Economic Logic vs. Practical Implementation
At Safeco Headquarters: Safeco Plaza, 1001 Fourth Avenue, Seattle, WA 98185 8th Floor
Companies face many potential challenges in their quest to outsource operations as they seek to gain competitive advantages. Along the way there are many hurdles to overcome before a company can reap the valued benefits. Off shoring of manufacturing, research and development, telesales support and back-office operations all face unique challenges. In a foreign setting, it is not always easy to tell if something is realistic or too good to be true Cultural differences including varying mind sets, social expectations, legal norms, business practices and attitudes towards dispute resolution can all vary tremendously.
Join the Seattle World Trade Club over a delicious meal and you will be treated to insightful presentations by a panel of experts with real world off-shoring experiences to share. Whether your company is considering off shoring or you are just interested in learning more, this event will help you to better understand the challenges and strategies for unlocking business potential.
Following the presentations there will be time for Q&A and networking among business professionals. “Off shoring – Economic Logic versus Practical Implementation” promises to be an insightful event. After all it's what you don't know that can bite you.
Panel Speakers:
Julie Burnett, Vice President, Offshore Operations, Safeco Insurance
Ms. Burnett has lived in India for the last ten months working directly with Safeco’s Offshore Providers and is in the process of establishing a permanent team in India who will oversee their work. She also currently heads Safeco’s Outsourcing Practice. Over the last year and a half Safeco has expanded it’s outsourcing effort from very small scale IT maintenance work to a full range of ITO and BPO (IT and Business Process Outsourcing), and is now venturing into KPO (Knowledge Process Outsourcing). All of Safeco’s offshore efforts to date have been with India providers. Julie has been with Safeco in various capacities since August of 1988. Prior to her current position, Julie was responsible for field operations nationwide, including personal and commercial underwriting, premium audit and risk control services. She has also served Safeco as a Marketing Representative, a Commercial Lines Sales specialist, AVP for Safeco Business Insurance, and in Sales with responsibility for the 5 Region Field Sales teams.
Patty Mosberger, Director of Service Partner Management, T-Mobile USA
Ms. Mosberger is responsible for the management of 16 Outsourced Service Partners in 33 locations in the US, Canada, Latin America, the Philippines and South Africa. Patty’s current focus is implementing company initiatives that are related to the decision to send work offshore. Initiative activities began in November, 2007 and have grown to the point where T-Mobile currently supports and manages a headcount of approximately 7,000. Patty has been with T-Mobile for 3.5 years. Prior to T-Mobile, she was the Executive Director of Operations for TeleTech, an outsourced Service Partner for over 9 years where she was responsible for domestic as well as a large international customer that was handled in the Philippines. Prior to joining the TeleTech team, Patty enjoyed a successful 22 years at UPS. Having worked as both an outsourcer and a customer Patty has a few war stories to share.
Vivek Sekhar, Principal, Chase Hub Consulting
Vivek C Sekhar is an engineer who worked for many years in a Software Technology Park in Bangalore, India before he started a consulting firm in 1995 that specializes in incubation and techno-management. Vivek’s focus in India was to support western technology companies that were setting up operations in Bangalore. Recently, Vivek expanded his firm to Washington to assist companies explore and harness the potential for their companies by using India’s technology resources. He supports companies build successful set-up, infrastructure and operation in India across a variety of industries. He also runs the BFIT (Bangalore Forum of Information Technology) an informal association of CEOs and decision makers who discuss best practices and issues impacting industry.
Cost to Attend:
Includes dinner, drinks and business program
- $35 for World Trade Club members and co-sponsoring organizations
- $45 for non-members
Please register by Thursday, June 19, 2008
Thank You To Our Sponsors
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